With the rapid advancement of technology, artificial intelligence (AI) has become a driving force for innovation in many industries. The international logistics industry is no exception. Dolphin Logistics Group is actively exploring the application of AI technology to improve efficiency, reduce costs, and provide better customer service.

The introduction of AI is a long process that requires investment of time and resources. AI simulates human thinking patterns and behaviors. Through stages such as perception, learning, reasoning, and correction, it can deeply interpret and analyze large amounts of data and assist humans in processing complex and trivial tasks.

Dolphin Logistics Group has begun to introduce AI technology and integrate it into daily work. For example, in the information department, software developers use generative AI to assist program development, such as Open AI - ChatGPT, Google Bard, EDGE / Windows Copilot, etc., to solve program technology development problems, improve efficiency, and save a lot of man-hours. In terms of warehousing, Dolphin Logistics has introduced RPA technology, which has successfully helped customers save a lot of manpower for order distribution. In the future, it plans to further integrate AI technology to improve warehousing efficiency.

Dolphin Logistics Group plans to gradually promote the application of AI technology in its companies and departments. For example, in the customer service department, new employees trained with AI tools can serve customers faster and more professionally. In the legal department, AI can quickly review contracts and conduct comprehensive assessments combined with the professional knowledge of legal personnel, significantly saving review time and reducing risks. The financial department can also rely on AI for accounting document review, financial information alerts, financial report analysis and other tasks to improve efficiency and reduce risks.

At the same time, AI can also assist the human resources department in talent analysis and help promote the company's talent development. In addition, the company will provide regular education and training on AI tools to enable employees to better integrate AI into their daily work.

As an auxiliary tool, AI has redefined the work responsibilities of enterprises and emphasized the importance of professional talents. With the concept of "human-centered AI", companies will value the capabilities and cooperation of talents. AI does not completely replace, but helps enhance the value chain. As AI takes over more task-based work, it becomes more important to continuously learn and develop new skills, allowing people to focus on integrating, structuring and defining work content.

In the continuous development of the AI ​​field, Dolphin Logistics Group has integrated sea, land, air and rail transportation and warehousing, established an information system combined with AI, and is committed to building a world-class service platform. The company insists on providing excellent customer service and is committed to realizing a better future of co-prosperity and coexistence, benefiting customers, employees, suppliers and the entire society.

Source：Dolphin