Category:
Ocean Export
Company:
Loading:
Delivery:
 
Category:
Ocean Import
Company:
Loading:
Delivery:
 
Category:
Air Export
Company:
From:
Destination:
 
Category:
Air Import
Company:
From:
Destination:
 
Category:
Courier Schedule
Company:
From:
Destination:
 
Category:
Direct Trade
Company:
Loading:
Delivery:
 
Customer Service Survey
Dear customers,
Thank you very much for your support to Dolphin Logistics Co., Ltd. Our aim and responsibility is to provide the most professional comprehensive services and meet clientele’s 100% satisfaction . In order to enhance our service quality, Dolphin needs your valued opinion. It would be highly appreciated to have your precious time to fill out below questionnaire. Your opinion will enable Dolphin to focus on improvements and serve you better. Thank you for your kind cooperation and support!
Regarding Dolphin’s service quality, please advise your comment for us to make improvement.
Please in the appropriate playing □ "√" as evaluation criteria Very Good Good Fair Poor Very Poor
Your rating to your sales representatives:
1.The sales representative was professional.
2.The sales representative replied to my enquiry quickly.
3.The sales representative was able to help me solve my problem.
4.The sales representative was able to do as committed.
5.The sales representative was able to handle my complaint well.
Your rating to operation staff:
1.The operation staff was professional.
2.The operation staff was courteous with good telephone manner.
3.The operation staff was able to reply or solve problem quickly.
4.The operation staff was able to provide required documents
(i.e.: shipping order, bill of lading draft...etc.) quickly.
5.Documents were issued correctly and in timely manner.
Your rating to customer service staff:
1.The customer service staff was professional.
2.The customer service staff was courteous with good telephone  manner.
3.The customer service staff was able to help me solve my problem.
4.The customer service staff was able to do as committed.
5.The customer service staff was able to handle my complaint well.
Your rating to other departments:
1.Bill of lading was released quickly.
2.Your phone call was transferred to correct handling person quickly.
3.Each Dolphin office and overseas agent offered quality service.
4.Each Dolphin office and overseas agent released/picked up cargo  efficiently.
5.Your rating to Dolphin’s cargo tracking system.
Your overall rating to Dolphin Logistics Co., Ltd.:
Very Good Good Fair Poor Very Poor
If you have any suggestions for improvement of Dolphin Logistics Co., Ltd., please comment in below column.
Company:
Telephone:
E-mail:
We do appreciate your precious time to fill out this questionnaire. Your valued comment would be important reference for Dolphin to improve service level.